At The Turner Point, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please review the policy below for details on returns and refunds.
You may request a return or refund within 15 days of making a purchase.
If your return or refund request is submitted within this 15-day period, we will initiate the refund promptly after the request is approved.
Requests submitted after 15 days may not be eligible for a refund.
To be eligible for a return or refund:
The request must be made within 15 days of purchase
The item must be unused, unworn, and in its original packaging
Proof of purchase (order confirmation or order number) must be provided
Items that do not meet these conditions may not qualify for a return or refund.
For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:
Used or worn products
Items damaged due to misuse or normal wear and tear
Products returned without prior approval
To request a return or refund, please contact our support team before sending any item back.
📧 Email: theturnerpoint@gmail.com
Please include:
Your order number
Reason for the request
Photos (if the item is damaged or defective)
Our team will review your request and respond with next steps.
Once your request is approved:
Refunds will be initiated immediately if the request is made within the 15-day window
Refunds are issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
If you receive a damaged or defective item, please contact us within 48 hours of delivery and provide clear photos of the issue.
We will assess the issue and offer a replacement or refund where applicable.
Customers are responsible for return shipping costs unless the item is damaged or defective
We do not provide prepaid return shipping labels
Orders returned due to incorrect or incomplete shipping details provided by the customer may not be eligible for a refund.
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon being posted on this page.
If you have any questions about returns or refunds, you can reach us at any time:
📧 Email: theturnerpoint@gmail.com